The demand and dependence on communication has exploded in recent times. This leaves those in the telecom industry scrambling to keep up with expanding demands and enterprise management tools. Telecommunications sector operates at a hectic pace in order to stay competitive with international rules, increase profitability, appeal to their clients’ demands and provide state-of-the-art communication technology.
The vital need for telecom market is a custom ERP solution that advances process optimization and enhances universal improvement in any telecom company functioning process. ERP features can take care of the following functions in telecommunications.
Customer module: It is a specific set which presupposes the data about clients, their credit history, purchases and any kind of personal information.
Customer billing system: Helps to make all customer's financial information easy to access and analyze.
Asset management system: Helps the workers maintain efficiently all the assets and ensure required availability within the given budgets.
Resource scheduling system: It is a tool that allows maximize productivity at the same time maintaining high levels of customer service.
Human resource management: System is a set of integrated functions that streamlines HR operations by abbreviating time-consuming administrative tasks and decreasing costs by involving self-service applications.
Service parts planning program: Eeffectively manages required products while minimizes costs and inventory.
Customer management program: Assists to improve the level of customer satisfaction and deliver it to required quality if needed.
Finance and regulatory system: Provides agile and accurate operational and financial decision support as well as analysis and financial functionality reports for various cost centers and departments.
Sales and distribution module: Implements functions of order scheduling and placement, invoicing and shipping. It is tightly interconnected with the companies’ e-commerce web sites.
Total quality management system: Monitors not only quality with the help of management plans in purchasing and servicing but also if you need a quick review it can provide you with real-time process opportunity index.