Live Chat

Activate Live Chat on your website to talk to your visitors and convert them into leads. Define rules for key countries or pages.

Personalize window behavior: Define how the Live Chat button appears. Decide if you want the chat to open automatically and after how long.

Create custom welcome messages: Configure automatic welcome messages for each channel and personalize the button’s layout.


Do it Live!

Use fun smileys: Add a personalized human touch to your communication with fun smileys.

Chat online with customers and website visitors in real time.

No need for a special chat server, everything is done through your website.

Provide your visitors with information in a fast and simple way - direct chat with customers on your website has never been easier!


Chat in groups

Add multiple users to a conversation to make a group chat.

Customize per country: Create multiple channels to adapt to different languages.

Define a responsible agent: Add agents to each channel to easily divide customer queries between your employees.

Improve your level of service

Make sure to keep customers satisfied.

Conversation rating: Get a clear idea of your service level with a simple evaluation system at the end of a conversation.

Chat history: Review the answers and reactions from customers and employees to learn and improve the way you answer.


Answer from everywhere

Chat from within any module: Live chat is accessible from within any module, in the front-end and back-end, to keep track of every conversation.

Create canned responses

Use pre-written answers to be faster Create shortcuts to use pre-written template answers for common questions.

Contact Synconics for ERP Implementation, Digital Transformation, Counter Supervision of ERP and permanent partner for ERP Support.


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