Synconics Social Engagement is developed in Open Source Odoo. Odoo users can comment on posts, comments, share, like from Odoo ERP once assigned to respective post to user. This is powerful tool in the hands of sales, service and marketing team. Social media are computer-mediated technologies that allow individuals to view, create and share information, ideas, career interests, and other forms of expression via virtual communities and networks.
This media are interactive based. User-generated content such as text posts or comments, digital photos or videos, as well as data generated through all online interactions, are the lifeblood of the social media. The digital social media facilitate users by connecting a user's profile with those of other individuals and/or groups. The digital social media’s ability to bring people together has made the people be more active on this platform. Hence Synconics Technologies made this tool to get connected to these individuals and/ groups through Open Source Odoo to engage them for company's purpose by listening, analysing, monitoring and responding them quickly.
Listen and Analyze
In today's digital world, customers make decisions on online user’s reviews, online discussions and contacts. It is important to know that what customers are saying about your brand, products and your competitors on these media. Synconics Social Engagement help you to listen, analyse and accelerate customer engagement on social media.
- Global Sentiment Analysis: Gain a true understanding of your customers and your business on a global scale across the social web.
- Share of Voice: Track your brand, products, and influence across Twitter, YouTube, news channels, Facebook, blogs, and forums.
- Competitive Intelligence: See how you measure up against the competition. Identify differentiators, strengths, and weaknesses.
- Campaign Management: Measure social impact on marketing, sales, and service campaigns. Gain insight on what’s working and what isn’t.
Monitor and respond
Synconics Social Engagement enables you to monitor what people are saying on your brand on web. It allows teams to organise discussions, label them, and classify to assign posts, comments, share feeds, share profiles. All these activities are managed within Open Source Odoo ERP. Now connecting with web customer is much easier.
- Top Influencers: Identify and connect with the most influential voices in your community.
- Early Warning System: Gain early insight on problematic issues and stay on top of hot topics in your industry.
- Post Alert: Get notified on custom key words, competitive conversations, and industry questions.
- Trend Alert: Get notified when posts and publications differ from statistical expectations.
Social Engagement: Overview
When you sign in, you will immediately see our new dashboards, making it easier for you to analyze your data. Social Engagement provides a highly interactive experience with visual filtering on all widgets. For example, clicking negative sentiment adds it to the filters and all the widgets are immediately updated to show only with negative sentiment.