Your success is our #1 priority. That’s why our Global Support Services assures your success from Day One of using our support services. We provide proactive support for your Digital Business Platform and mission-critical ERP applications along your digital transformation journey.
Odoo is most downloaded Open Source ERP in the world and now its available in Enterprise edition too. Over the years, valuable new features and functionality have been added to these Open Source/enterprise applications in regular intervals. But as the software has become more mature and feature-rich, the value received from upgrades is unfathomable.
ERP support for an organization implementing a new ERP system is always a major consideration. Even with a mature, installed ERP, support is still critical throughout its lifecycle. In addition to the expected internal IT support, companies necessarily rely on support from the supplier for fixes, updates and enhancements and may also rely on other resources for other kinds of ERP support. Welcome to Synconics - we ensure that you get timely resolution for all your problems related to Odoo ERP solution.
Synconics has a dedicated support team available to help customers overcome mission critical issues in time. Depending on the criticality of the issue we have defined resolution times, based on which we ensure that your business is not hampered due to product issues and/or delay from software support team. Our customized service delivery methodologies, coupled with our unparalleled access to seasoned ERP professionals, enable us to expertly support and complement your internal efforts as well as those of an implementer.
At Synconics we provide our clients with general methodology of the support levels. Support levels are commonly referred to as “tiers.” Simple support requests are intended to be addressed in lower tiers, while more complicated support requests are escalated to higher tiers. While there are no absolute rules about how many support tiers an organization must have, or what each support tier is expected to resolve, there are some general best practices we suggest our clients to follow. We offer all our clients a simple model of 3 tier production support.
Synconics offers a range of Support Services to help you be more responsive to the needs of your business
Examples of our Services
Full Account Management Services
•Time and materials arrangement
• Full outsourcing of application maintenance
limited scope engagement
Implement additional functionality
project defined by SOW
(Statement Of Work)
These Services can be packaged with several payments plans ranging from simple Time and Materials contracts, to a variety of subscription arrangements. We will help optimize both your business processes and system so you can make use of the full solution capabilities.
Synconics is specialized in providing on-site, off site, long-term, part-time consultation and support services on a contract basis to all our clients. We provide expert services in the areas of End User Training, Documentation and Production Support.
Synconics has been deploying, upgrading and supporting ERP systems. We know the complexity of supporting ERP instances. We have the skills and talent to take over any support activities. Synconics currently functionally and technically supports multiple instances for major global organizations, providing multi-process support.
Synconics doesn’t believe in locking you with the annual or biannual agreement. It provides you with vista of billing alternatives enveloped with advanced benefits. All standard support contracts are conveniently extended, narrowed or subsided with a short flyer notice. For your welfare, we have a Reasonable Engagement Model (REM) that will unlatch your liquid cash outflows to be invested in your core business.
Our billing is spoon-mixed with a breed of service packages that include Pay-Per-Hour, Pay-Per-Period or Pay-Per-Project. Thus, Synconics is serviceable in offering User-oriented ERP Support that will mitigate your esoteric glitches for business continuity. We not only assist you to gain stability in your state of business but also let you attain remarkable economies of scale in the long run. Customization-related bug/break find and fix support can drain your time and budget resources. Our support for Odoo ERP includes customized code and global tax, legal and regulatory compliance updates.
Synconics has engineered the best Odoo ERP support program in the industry. What if you could reap all these benefits while saving 50% or more?
- Speak with a dedicated engineer who has 5+ years of experience in Odoo ERP on your first call
- Receive a response to a critical issue within a day
- Installation & Upgrade Process Support
- Global Tax, Legal & Regulatory Updates
- Configuration Support
- Operational Support
- Get support for customization
- Receive expert evaluation of your interoperability challenges, security requirements and future IT roadmap
- Get help with all your application management needs.
- Maximize your return on your Odoo ERP investment now.
- Product Support Services.
- Global Account Manager for Each Client.
- Strategic Roadmap Services.
- Proactive Support Services.
- Application & Repository Fixes.
- Documentation-Only Fixes.