Remote Odoo ERP Implementation, Integration & Services
Synconics provides fast and easy remote Odoo ERP services. Our team specializes in remote and hybrid (on-site and remote) implementations. For more than 12 years we have done 300+ successful remote implementations. With remote implementation, “Work From Home” can be facilitated. Odoo ERP is a fully integrated cloud platform which doesn't require any physical maintenance and if needed it can be maintained easily from a remote location. Odoo provides timely updates that never makes the system out of date.
When you work with us "Synconics", no matter what your requirements are or global location, we'll provide remote assistance from implementation, data migration, integrations to advanced customizations, end-user training or development eCommerce website, we'll do it all - till go live support.
We evaluate implementation approaches to ensure the best plan is in place to meet the current and future needs of our customers. Our team has created three new remote approaches with driven successes for our clients.
Project Kickoff / Virtual Collaboration
We can manage your implementations, integrations and customizations remotely and transition conferences to video for a fully collaborative approach that works on your terms. The project kickoff is the opportunity for the Synconics and customer teams to meet, understand existing business processes and challenges, learn each other’s languages, and establish a detailed project plan. The Synconics team has successfully hosted remote project kickoffs using the following approach:
Face-to-Face Virtual Meetings: The Synconics project manager will establish a series of short one-on-one meetings via a webcam to introduce all project team members to each other and establish working relationships.
Functional Area Review Meetings: Synconics’s typical project kickoff is two to three days long and dives into the details of existing business processes and the challenges that individual team members may face. The Synconics team has seen success in breaking up the kickoff into shorter sessions that span over multiple days to drive focus and ensure that team members have time to tackle day-to-day business challenges that may arise. The Synconics project manager will work to set up a schedule tailored to the individual needs and goals of a customer.
Remote Warehouse and Production Tour: A major part of the kickoff is understanding the physical warehouse and production processes at each customer facility. The Synconics team is now working with customers to coordinate virtual tours of all facilities using camera-enabled tablets.
Conference Room Pilots / Streamlined Project Delivery
A conference room pilot is the validation of the new business processes within the new ERP platform. Business processes are simulated by executing the new ERP standard operating procedures (SOPs). Synconics will be incorporating the following changes to conference room pilots when either customer or Synconics team members are not available to be onsite:
Virtual Screen Share: The conference room pilot will be conducted via a screen share so that all remote attendees can view the current process and comment as needed.
Daily Project Management Virtual Touch Points: The Synconics project manager will touch base with the customer’s key stakeholders to review the successes and challenges encountered during the conference room pilot.
Go-live is when business processing begins in the new ERP system. Following the successful remote cut-over of data, the Synconics team supports the customer by assisting team members with completing transactions or troubleshooting concerns. Some examples of adaptations that Synconics is making to support customer go-lives remotely are:
Support Hotline: The Synconics team will use a support hotline to troubleshoot and log all issues that arise. The Synconics team has seen success using a remote screen share meeting that all key customer team members have access to join as needed. Questions and issues that arise can be solved in a timely manner to ensure business continuity.
Functional Area Check-Ins: The Synconics team will establish a remote meeting with each functional area owner to review the health of their functional area. Metrics such as production throughput and shipping throughput will be reviewed to ensure the teams are on target with the go-live goals.
Daily Project Management Virtual Touch Points: The Synconics project manager will touch base with the customer’s key stakeholders on a daily basis to review the health of the go-live. This includes reviewing a prioritized top-10 punch list, the status of each functional area, and open project risks.
Remote Training Sessions
Synconics is equipped with the right tools and expertise to help train your team during and post-implementation to ensure fast user adoption with your new system, no matter where your office is based.
Help Desk Support
Our entire support staff will continue to be available from 10:30 AM PT to 7:30 pm IST time Monday through Friday. Through online collaboration and communication tools, we can quickly and effectively respond to your issues and questions.
These changes are just examples of how Synconics is evolving its implementation approach to fit the ever-changing world. All customers are different and the Synconics team can tailor a remote implementation approach to fit any customer’s unique business needs.