Company Name: Blueribbon Consultancy Services
Industry: IT Advisory & Management Consulting
Country: Rwanda
Odoo Modules Used:
CRM, Sales, Accounting, Projects, Timesheets, Employees, Contracts, Subscriptions, Website, Live Chat
Customized Modules/Features:
- Lead Wizard Popup
- Multi-language Website (English + Kinyarwanda)
- Customized Contact Us Form
- Dynamic Website Snippet Builder
- Google Analytics Integration
About the Client
Blueribbon Consultancy Services is one of Rwanda’s premier consulting firms providing Advisory Services, Management Assistance, and Project Implementation Support to a wide range of IT-driven organizations and industries. Prior to implementing Odoo, their entire operational workflow was handled manually via Excel leading to fragmentation, inefficiency, and data duplication.
Challenges with Their Existing System
The manual, Excel-based system lacked structure and integration across business functions. The client faced the following challenges:
No CRM system to capture leads from emails, website, or manual entries
No lead qualification, stage tracking, or salesperson assignment features
Inability to convert leads into opportunities and generate quotations
No live chat for real-time website engagement
No project and timesheet tracking
No employee management system
Couldn’t create a professional, dual-language website (English & Kinyarwanda)
No real-time visitor tracking or analytics
Couldn’t manage subscription-based services and invoicing from a central platform
Manual customer engagement with no traceability or history
Additional Features/Functionality They Needed
CRM workflow with lead prioritization and opportunity conversion
Ability to fetch leads from a custom Contact Us form
Bilingual website for local (Kinyarwanda) and international (English) visitors
Website visitor activity tracking with Google Analytics
Subscription management for services
Real-time Live Chat with website visitors
Projects & task management with employee-level timesheet tracking
Centralized employee database and HR contract management
Drag-and-drop website page builder with reusable snippets
Solution Provided by Synconics
Odoo Functional Mapping & Training
Identified and matched client needs with Odoo modules: CRM, Sales, Subscriptions, Projects, Timesheets, etc.
Delivered comprehensive functional training covering all modules
Integrated Google Analytics and trained users for traffic monitoring
Provided technical training for email server setup (incoming/outgoing)
Identified and matched client needs with Odoo modules: CRM, Sales, Subscriptions, Projects, Timesheets, etc.
Delivered comprehensive functional training covering all modules
Integrated Google Analytics and trained users for traffic monitoring
Website & CRM Customizations
Website designed from scratch based on the client’s provided template
Built custom drag-and-drop snippets for future edits
Configured multi-language support (English & Kinyarwanda)
Customized "Contact Us" form with additional fields
Built lead capture popup wizard linked directly with CRM
Website designed from scratch based on the client’s provided template
Built custom drag-and-drop snippets for future edits
Configured multi-language support (English & Kinyarwanda)
Customized "Contact Us" form with additional fields
CRM, Sales, and Subscription Flow Setup
Leads fetched from:
Incoming email servers
Website contact form
Manual entry
Auto-assignment to salespersons
Opportunity tracking with custom CRM stages
Quote generation from opportunities
Invoice generation from confirmed sales orders
Setup for recurring/subscription products and service billing
Leads fetched from:
Incoming email servers
Website contact form
Manual entry
Auto-assignment to salespersons
Opportunity tracking with custom CRM stages
Quote generation from opportunities
Invoice generation from confirmed sales orders
Setup for recurring/subscription products and service billing
Project, Timesheet & Employee Management
Full project and sub-task structure configuration
Timesheet entries linked to employees and tasks
Employee master, contracts, and department management
Day-by-day activity log and workload tracking
Full project and sub-task structure configuration
Timesheet entries linked to employees and tasks
Employee master, contracts, and department management
Day-by-day activity log and workload tracking
Results and Outcomes
Post-implementation, Blueribbon Consultancy Services now operates with a streamlined, fully integrated ERP system that eliminated their dependency on Excel:
- CRM system to manage, prioritize, assign, and convert leads
- Sales and invoice automation from leads to cash
- Fully responsive bilingual website (English & Kinyarwanda)
- Real-time Live Chat and task/lead generation from customer queries
- Project management with accurate time tracking per employee
- Smooth handling of subscription services
- Google Analytics integration for live visitor tracking
- Attractive, client-specific website design and snippet management
- Robust employee & contract management through Odoo HR
Smart email server setup for seamless communication flow
About Synconics Technologies:
At Synconics, we specialize in crafting innovative ERP solutions tailored to unique business needs. As certified Odoo partners with over 14 years of experience, we serve global enterprises with cutting-edge implementations, module development, system migration, and robust support.
We ensure timely, cost-effective, and high-quality ERP services that scale with your business.
Visit: https://www.synconics.comEmail: contact@synconics.com
Teams: synconics.technologies
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